MJ: Hi Sharon

SL: Hi

MJ: You’re a long ways away, I know that, but we have one minute tonight. What, if anything, is there for you to discuss?

SL: Well, I’ve recently started a new position in a hospital in patient safety and quality. And one area that I’m coming up against is… the nurses being receptive to my role and accepting my intervention or assistance with floor measures or how they deliver critical care… in the setting.

[pause-2]
MJ: Is there something you are afraid of?

[pause – 4]
SL: I think when I consider this deeply, this type of job, this job in particular has been something that I have wanted for [pause] 15 years and I think that deep down it’s the fear of failure and for me, I think to feel successful is to have a good rapport with the nurses and and have an impact so I think [pause] in addressing fear would be the fear of failure in a position I’ve wanted for so many years.

MJ: Can you outline your current plan in 3 steps?

[pause – 2]
SL: Well, my current plan is first to build a rapport with them, to get to know them personally, to interact with them consistently enough so that I don’t, I’m not perceived as a threat. And secondly, is to incorporate communication that in a way… that I communicate with them in a non-threatening manner. And three, it is address situations collaboratively with them so that I have their buy in so that would be the three.

MJ: Do you have evidence that those three steps will work?

[pause – 3]
SL: I know that the success in first building that rapport with people will work from previous programs that I have over seen and how that had really turned that program around. So number one, yes I know that will be successful and and two, I know that communication is part of the, is an important part of interactions and so I feel confident that I have evidence behind that ohm second step. And the third one is a little more challenging only because it’s a new territory for me. From the literature I’ve I know if I’m approaching them and getting their buy in is extremely important. I’ve I haven’t experienced that previously. [pause – 2] But I know it’s evidenced based.

[pause – 2.5]
MJ: We’ll stop here because of time. Ah, but just a big whoa in terms of what you’re up to, so good luck with that.

SL: Thank you. So that’s why I need what you’re sharing so I can be more effective.

3 minutes, 50 seconds 

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